What's your response time for Brandenburg emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Brandenburg the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Brandenburg, KY?+
We hold an active KY contractor license and full insurance coverage, and we'll provide proof of both on request — most Brandenburg customers ask, and we expect that.
What emergency roofing services are available in Brandenburg?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Brandenburg, KY and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
Most residential replacements in Brandenburg take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Brandenburg?+
We do these regularly for Brandenburg homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Brandenburg or do you cover nearby towns?+
We serve Brandenburg and the surrounding communities throughout Brandenburg, KY — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
